(Click any of the FAQs below for details)
How do I redeem the Disney Dream Reward Dollars I've earned?
As soon as you earn 20 Disney Dream Reward Dollars, you can order a Disney Rewards® Redemption Card by clicking on the Manage My Account tab and selecting the "Order a Disney Rewards Redemption Card" option underneath your credit card, or by calling 1-800-300-8575 and asking the customer service representative to transfer your Disney Dream Reward Dollars to the card. Activate your Disney Rewards Redemption Card when it arrives (approximate time of delivery is 2-3 weeks), and then use it at participating Disney locations to redeem your Disney Dream Reward Dollars toward most everything Disney.
How will I know how many Disney Dream Reward Dollars I have?
To find out your rewards account balance, you can check your latest credit card statement or check online by clicking on the Manage My Account tab and selecting the "Check Disney Dream Reward Dollars balance" option underneath your credit card.
To find the balance on your Disney Rewards Redemption Card since your last credit card statement, call a Customer Service Representative at 1-800-300-8575.
Or, if you have made a purchase using your Disney Rewards Redemption Card at a Disney retail location since your last monthly statement, your remaining Disney Dream Reward Dollars balance will be printed on the receipt. Refer to your last purchase receipt to obtain the most current balance.
How do I transfer additional rewards to an existing active Disney Rewards Redemption Card?
You can transfer additional rewards to an existing, active Redemption Card online by clicking on the Manage My Account tab and selecting the "Transfer Disney Dream Reward Dollars" option underneath your card, or by calling 1-800-300-8575. You must have a minimum of 10 Disney Dream Reward Dollars available to transfer.
Is there a limit to the number of Disney Rewards Redemption Cards I can have?
You can have two valid Disney Rewards Redemption Cards per account at any given time.
Do Disney Rewards Redemption Cards expire?
Yes, a Disney Rewards Redemption Card expires on the date printed on the front of the card. Any Disney Dream Reward Dollars remaining on the card at expiration will be permanently lost.
If I purchase an item with a Disney Rewards Visa Card and then return it, will I lose the rewards I earned for that purchase?
Yes, your rewards account will be debited when the credit posts to your credit card account.
I am planning a Disney vacation. When should I request my Disney Rewards Redemption Card?
You will want to request your Disney Rewards Redemption Card at least three weeks before your vacation.
If I forget to request a Disney Rewards Redemption Card before my Disney vacation, are there any options for me?
Yes. There are several locations at both the Disneyland® Resort and Walt Disney World® Resort where you can pick up a Disney Rewards Redemption Card. Visit the How to Redeem: For Disney page in the Rewards section for a list of in-Park locations. Or, call 1-800-300-8575 for locations. After you receive the card, call the number located on the sticker on the front of the card to activate and load it with Disney Dream Reward Dollars from your rewards account balance.
Can I transfer Disney Dream Reward Dollars from my Disney Rewards Redemption Card back into my rewards account balance?
Disney Dream Reward Dollars transferred onto a Disney Rewards Redemption Card cannot be transferred back into your rewards account.
What happens if my Disney Rewards Redemption Card is lost or stolen?
Call Chase immediately at 1-800-300-8575 to report the loss of the card. If you are at a Disney Park, you can pick up a new card at Guest Relations and have any remaining rewards transferred to the new card. Visit the How to Redeem For Disney page in the Rewards section for a list of in-Park locations. If you are at home, Chase can transfer any remaining rewards onto a new card and mail it to you.
Important Note: Please remember that anyone in possession of a Disney Rewards Redemption Card can use it. Any Disney Dream Reward Dollars redeemed before you report the card lost or stolen cannot be recovered.
Where can I use my Disney Rewards Redemption Card?
There are many locations both inside and outside of Disney Parks where you can use your Disney Rewards Redemption Card loaded with Disney Dream Reward Dollars for magical rewards.
To learn about redeeming at most Disney locations, click on Redeeming with a Redemption Card: Disney Locations in your Rewards Section.
To learn about redeeming toward Disney movie tickets, click on Redeeming with a Redemption Card: Movie Theaters in your Rewards Section.
To learn about redeeming at participating retailers near you, click on Redeeming with a Redemption Card: Other Stores in your Rewards Section.
Can I buy Disney Dollars with a Disney Rewards® Redemption Card?
Disney Dollars cannot be purchased with a Disney Rewards Redemption Card.
Can I buy a Disney Gift Card with a Disney Rewards Redemption Card?
A Disney Gift Card can be purchased with a Disney Rewards Redemption Card.